Returns: For your convenience, returns can be made for a full refund within 7 days provided if the item is returned unused and in its original mint condition. After 7 days, you will be able to return your unused item for a store credit, as long as the item is returned within 30 days from the purchase date with an original receipt. Seasonal items, sale items, specialty items and custom orders, cannot be returned unless it was received damaged. For efficient processing please report all damages or missing items within 24 hours or receiving your package In order to properly facilitate the return process please contacts us for a return authorization number. Packages returned without authorization number will not be received. Include the invoice number, and wrap the package securely. Please include all your contact information including email address and phone number on the paperwork and send the package to the following address: RA: (Number issued goes here) Safra Judaica Attn: Returns Dept. 69-64 Main Street Flushing NY 11367